Store Owners FAQ ::


What are the advantages?
There are no costs involved. Your customers order from your store and we then process your order to your customer. Your promotional efforts are available to you 24/7. This free service, allows you to order 365 days of the year.


What is the monthly fee for my store?
There are no monthly fees or any kind of fees. Your stores are and will always remain free.


Is there a setup fee or production minimum?
No. We have no setup fees or production minimums.


What kind of customer Support do you offer?
At present we offer custom support via the Contact Us page.


What kind of payments do you accept?
We process all payments through PayPal, a well known and reputable payment service. So we can accept any payments PayPal will accept. If you do not have a PayPal account you can purchase your order with a Visa, Master Card, Discover, or American Express.


What kind of print quality can we expect?
The printers we use try to make every print the best quality they can. However, they can only print what is given to them. If the image you see on the website looks good, the print will look good. If the image is fuzzy on the website, then the print will be as well. Please keep that in mind when you are ordering. If you do not like the way it looks on the site (the image quality, placement of the image on the product, or anything else) you will not like what it looks like in your hands.


What is a base price?
The base price is the amount that we keep for each item sold. The amount that you markup over this base price is your profit. Base prices can be found on our store owners base price page. (Please Note :: these prices are in $US.)


What is included in your base prices?
CustomDesignPrinted.com base prices cover product creation, transaction management, online shop maintenance and wages. Each product has a base price that includes all fees associated with selling. You don't need to pay any fees; no setup fees, no printing or inventory costs. Just markup the base price to set your retail price.


How and when do I get paid my commission?
For faster and instant payment transfer, we have chosen PayPal as the only form of commission payments. Therefore, you must create a Paypal Account in order to get paid commission you earn at CustomDesignPrinted.com. You must also make sure your paypal account is accurately shown in your payee information. All commissions are paid on the 1st day and 16th day of each month. Please be aware that if you earn less than the amount you selected in the Payee Information section of your Account Management screen, then the amount will not be paid, but will accumulate in your Account as "Cash Dollars" until the amount is equal to or greater than the amount you selected.


Need I pay for the items in advance, then resell them?
Shopkeepers don't need to pay for any items before they are sold. The base price of the product includes the cost of the good sold, and handling service charge. When your shop products are sold we print the items and ship them direct to your customer.


How much does CustomDesignPrinted.com keep of the items sold?
CustomDesignPrinted.com will only keep the base prices of the products. The markup prices you indicate will be your commissions.


What is a markup?
A markup is the amount above the base price that you choose to charge for the products in your shop. This markup is belong to you entirely. The more you markup, the more you will earn. Of course, the retail price (including you markup) need to be reasonable and acceptable by the customers. If your markup pricing is too high, the customers will choose to buy from other shops.


How much can I charge for items in my store?
You can charge any amount you like for your own store items, and your charge must be equal or more than our base price. The markup will be your net profits if you sell the items in your shop.For example, our base price for a Mouse Pad is $6.99. You can sell Mouse Pads in your shop as low as $6.99 but you will make no profit. If you sell the Mouse Pad in your shop for $13.99 you will make a net profit of $7.00.


How much does it cost to buy items from my own store?
You can buy as much as you can from your own store(s). We will charge you only our base price for items that you buy from your own store(s).


How do I know when I've made a sale?
You can easily see your sale records and history in the "Sales Report" area in your account.


How do I handle Return and Print Issues?
If the item is faulty i.e: the print is distorted by defect of a machine rather then the original image then send a photo of the defective item along with the order number to faults@customdesignprinted.com and a response will be issued within 24-48 hours (Please read Terms & Conditions Page). If a return of the item is decided then use the "How to Return" section of your members area.


Can I cancel or change my Order?
Understand that most orders are completed or in the works of being completed within 12 hrs. If your order has been processed you will not be able to modify or cancel it. You can try sending us a message with "Order Number::?????? and either "cancel" or "modify" in the subject of the email through the Members Area. And we will try our best to reach the order in time. Otherwise nothing more can be done, this is why you should double check your order before processing it.


What can I expect for the customs taxes and duties?
Customs taxes and duties are determined by the incoming country and are to be paid for by the receiver.In our experience so far, we have not had to pay any, but that may not always be the case.


What happens when I receive an order which must filled?
When you receive an order in your store, do nothing. Your orders are automatically processed and shipped directly to your customer.


How do I purchase with my cash dollars?
Just choose the items you wish to purchase and checkout as usual. Use your CustomDesignPrinted.com account information when entering the checkout process. When you reach the payment screen, we'll show you how much commission you have available to spend in the form of Cash Dollar. You'll then have the option to apply your Cash Dollar towards your purchase. If you don't have enough Cash Dollar to completely pay for an order, we'll simply discount the order using your available Cash Dollar, and allow you to pay for the remaining amount by using our various payment options.


What kinds of images file formats do you accept?
The two formats that we accept are JPG and PNG. If you care using photos to customize your items then they are usually already in jpg format. Also if you wish to edit your photos/designs we have an online image editor that you can use or you own editing software is also fine.


What about my artwork?
All artwork submitted to us belongs to YOU. Your artwork is only used to print YOUR order(s). Under no circumstances is any artwork ever used for other than what the owner desires. All artwork is the owners private property and is treated a such. We place no claim to your artwork, nor do we have the right to reproduce it for any reason other then your orders.


The Market Place, anything I should know?
Yes. The search function searches only the images "tags" that are assigned to an image by the designer. It is up to the designer to be accurate in their description of the image. Otherwise random images will appear when customers and other stores owners do a search in the market place, This will in effect hurt your profits.


My image does not fit nicely in the product I want. What can I do?
Look at the image size suggested for the product you are trying to create. Then adjust the image to the suggested size using your own image software or our "Online Image Editor" feature.